Call: (780) 490-5600
and ask for Remote Support
Simple Requirements to begin a session:
- Internet Explorer, Firefox or Safari connection
- Enabled Java
Features:
- No Software Installation necessary
- Safe & Secure encrypted Connection
- Interactive
- Works even behind your firewall to keep you protected
Common Issues that can be resolved remotely :
- Driver Updates & Setup
- Website navigation
- Scanning Issues
- Printer Settings
- User Administration
- Assistance with Freeware Installation
- Minor Desktop Issues
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- Most issues are resolved within 20 minutes or less.
- Remote sessions lasting more than 30 minutes (or at your discretion) will be escalated to requiring a network technician visit you location in person.
- All charges from the Remote Support Session will be credited towards the onsite visit.
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Call: (780) 490-5600
and ask for Remote Support
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